Shipping policy

Shipping Policy

Order processing

Orders are prepared after payment is confirmed. Processing time may vary by product, destination, and fulfillment partner. You will receive an order confirmation after checkout.

Shipping availability and rates

Available destinations, shipping methods, and charges are shown at checkout. A destination must be included in an active Shopify market and shipping zone before an order can be placed.

Delivery estimates

Any delivery window shown at checkout or in an order confirmation is an estimate, not a guarantee. Carrier delays, customs processing, weather, and peak periods can affect delivery.

Tracking

When tracking is provided by the carrier or fulfillment partner, the tracking details will be sent by email after the order is fulfilled.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or customs fees. Unless checkout states otherwise, these charges are the customer’s responsibility.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us through the Contact page as soon as possible if an address needs to be corrected. Changes cannot be guaranteed after fulfillment begins.

Lost, delayed, damaged, or incorrect orders

If an order is significantly delayed, marked delivered but not received, damaged in transit, or incorrect, use the Contact page and include the order number. We will review the issue with the carrier or fulfillment partner.

Questions

Shipping questions can be submitted through the Contact page on this store.